Client Services Done Right

Bravalia’s mission is simple: to deliver practical, expert training and coaching in the art and craft of account management (aka client services) so client services professionals will measurably improve their effectiveness and also progress in their careers. This training is based on decades of real-world experience while working directly with clients across myriad industries and markets — manifested in our Account Management Core Curriculum. Participants will learn best practices for building trusted, profitable relationships with their clients, roadmap their way to escalating revenue, and become better team members.

Bravalia training is offered in interactive workshop formats and also in dynamic, single topic forums. Bravalia also offers individual coaching for client services professionals.

Training for Agency Client Services

Bravalia offers a number of progressive training options targeted to client services teams and individuals within an agency environment whose primary responsibility is the management of client relationships and account growth.

Training for Company Client-Facing Teams

Bravalia offers training targeted to non-agency client service or customer service teams or individuals, such as product or technology company customer success teams — literally any client-facing resources responsible for client/customer satisfaction, product/service adoption, or revenue growth.

Career Coaching for Individuals

Bravalia offers individual client services practitioners coaching to enhance their skills towards career advancement. Coaching can be delivered in-person, via telephone, or via web conference. Scheduling is flexible to the individual’s availability, including short-notice if necessary or appropriate.

Own The Fence!
As client service professionals, we must constantly walk the fence between advocating for our clients and our agencies/employers. To be effective, we need to own that damn fence.