Training for Non-Agency Client or Customer Services
Bravalia offers training targeted to client or customer services teams and individuals in non-agency environments whose primary responsibility is the management of client or customer relationships, product adoption, and account or revenue growth. All training is delivered in an interactive workshop style, ideally in-person however can be facilitated remotely via web conferencing.
Client Servicing Essentials
Description: This interactive workshop, adapted specifically for non-agency client servicing professionals, provides an overview of the Bravalia Core Curriculum, intended to familiarize participants with the critical topics and culminates with a short quiz to reinforce the learning experience.
Audience: One or more client servicing professionals from entry level through experienced, approximately Director-level.
Duration: 3.5 hours for the workshop, delivered ideally in one half-day segment (morning or afternoon).
Cost: US$1,500
Hot Topics
Description: This interactive forum explores a single topic relevant to client or customer services professionals. Let’s just pick a topic and get it scheduled — lunch time is always popular. New topics will be added regularly. Examples include: “Dealing With Difficult Customers”, “Cross-Selling”, “Working With Clients in Other Countries”, and “Fixing A Broken Engagement”. Best Practices are presented for discussion amongst the group of participants.
Audience: One or more client or customer service professionals from entry level through experienced.
Duration: 1.5 hours for the forum.
Cost: US$500 per Topic
The Customer is not always right
However, they do sign the checks that keep us gainfully employed, so it’s important to work towards win-win solutions when challenges arise.