Building strong, long-term relationships with your clients takes awareness, empathy, and often, patience. It all starts with establishing rapport with your client stakeholders, getting to know them first professionally and eventually personally. In some cases, it’s effective to leverage proxies to help connect with stakeholders that may be more challenging for whatever reason.
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Business meetings have been happening via videoconference as long as the capability has existed, however pandemic circumstances have increased the necessity for remote meetings and increased their frequency. Zoom is now a household word, almost as pervasive as Googling. In this post, I’ll share some best practices for hosting a business videoconference. Follow these guidelines and your meeting will flow smoothly and you’ll accomplish your mission.
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As the front line of any agency-client relationship, Client Services needs to intimately understand how things have changed recently for their clients, their agencies, and their engagements. It’s critical that Client Services provide the necessary leadership to navigate these challenging times and remain a valuable partner for their clients. This blog post will help you adapt to these challenging times and continue to strengthen your relationships.
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As account leaders, we need to instill confidence in our teams, our clients, and other parties. The words you choose go a long way towards effecting your credibility, whether you know a lot about a subject or not. This blog post offer recommendations for speaking more concisely, directly and detailed.
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Whether your organization had previously embraced remote working or not, it’s the new norm for at least the foreseeable future. As account leaders, how can we ensure that our team members are engaged and productive when you can’t see them every day? Here are some tips to help keep the ship moving the right direction while we’re all spread out.
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“How should I dress for a client meeting?” That’s a really common question and the answer varies, particularly for people in the agency world. So let’s explore the topic.
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Sometimes we have to have difficult discussions with our clients; hopefully this isn’t a norm for your workday. But it happens, and when it does it can feel like a cross-roads in your relationship. The topic could be any number of things: missing a deadline, falling short on a goal, overspending a budget, losing a key team player, reinforcing scope limitations, you name it. These situations can cause great anxiety, so here are some best practices to help you through difficult times.
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The role of client services shares some very common responsibilities across agencies. Once commonality is ownership of the client relationship, being the face of the agency to the client’s organization. In this blog post, Bravalia explains the need for client services to take ownership of the client relationship and the agency team, to not just “walk the fence”, but to own the damn fence.
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In thinking about the first blog post for the new Bravalia, I think it makes sense to start at the beginning and explain the basis for the change. So here we go….
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